At PURE BLEND ORGANICS PVT LTD, we value customer satisfaction and strive to provide the best quality organic products. Please review our refund and cancellation policy below to understand how we handle returns, exchanges, and cancellations.

1. Cancellation Policy

a. Order Cancellation Before Shipping

  • You can cancel your order before it has been shipped by contacting our customer support team at support@pureblend.farm.
  • Once the order has been processed and shipped, cancellation will no longer be possible.

b. How to Cancel an Order

  • To cancel an order, please provide your order details, including your order number, to our customer support team.
  • If your order qualifies for cancellation, a full refund will be processed to the original payment method.

2. Return and Refund Policy

a. Eligibility for Returns

  • We accept returns on unused and unopened products in their original packaging within 7 from the delivery date.
  • Perishable goods, including certain organic food items, may not be eligible for returns due to their nature. Please check product descriptions for specific return eligibility.

b. Return Process

  • To initiate a return, please contact us at support@pureblend.farm with your order number and reason for return.
  • Once your return is approved, you will receive instructions on how and where to send the product back.
  • You are responsible for the shipping costs associated with returning the product.

c. Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us within 7 of receiving the order.
  • We may request photos of the damaged or defective item to assess the situation.
  • A replacement product or full refund will be provided in such cases, including return shipping costs for the defective product.

d. Refund Process

  • Once we receive and inspect the returned product, we will notify you about the status of your refund.
  • If approved, your refund will be processed, and the credit will be applied to your original payment method within 7-14 business days.
  • Please note that it may take additional time for your bank or credit card provider to process the refund.

3. Non-Returnable Items

  • Certain products cannot be returned, such as perishable goods (e.g., food items), customized items, and items marked as final sale.
  • For hygiene reasons, products like health and beauty items may also not be eligible for return unless they are faulty or damaged.

4. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us with details of the defect or damage.

5. Late or Missing Refunds

  • If you haven’t received your refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at support@pureblend.farm.

6. Contact Information

For any questions regarding our refund and cancellation policies, please contact us at:

  • Email: support@pureblend.farm
  • Phone: +91-9805098200